FAQs

Working with me

  • I’m currently working on a blog about this because what I do is so wildly varied and at times, downright random! Stay tuned.

  • There are a small handful of things that I can’t do as a VA – mostly due to skillset or qualifications,. This includes things like bookkeeping, social media management, or doing things that fall under support coordination (which I do offer, but as a separate service with a different hourly rate and NDIS line item).

  • I'm so glad you asked! Check out my blog post about the magic of body doubling.

  • Heck no! I’m all about meeting you where you’re comfortable. Some of my clients only communicate with me via email — and that’s perfectly okay. In fact, I’ve never seen some of my clients’ faces, and it works just fine. I won’t even ask you why — no pressure, no forcing you into gross neurotypical norms, just support that fits your needs.

  • My services are all provided virtually, but I can help you find in-person support too!

  • Bold of you to assume I do! You know the old adage about the tradie whose house is never complete? Or the marriage counselor who’s been divorced three times? I can support others precisely because I know what it’s like not to have my life admin together. I am passionate about what I do and can have a level of objectivity we sometimes can’t have about our own stuff.

NDIS

  • If you are self or plan managed, absolutely!

  • The line item I use will depend on the type of work we're doing together, but I most commonly use one of the below items from Core:

    • Assistance With Self-Care Activities

    • Access Community Social and Rec Activities

    Or, depending on your plan, I can use Capacity Building categories, such as:

    • Skill Development and Training

    • Employment Support

    • Training for Parents/Carers

    • Assistance With Accommodation And Tenancy Obligations

    • Assistance With Decision Making, Daily Planning and Budgeting

    If you are unsure or have further questions, please consult with your LAC or support coordinator – or, feel free to contact me and I’m happy to chat through it with you.

  • A support coordinator’s role involves:

    • Helping you understand your NDIS plan and what your funding can be used for

    • Connecting you with services, providers, and community supports that match your goals

    • Supporting you to prepare for plan reviews and communicate with the NDIA

    • Communicating with your wider care team to ensure support is consistent and runs smoothly

    • Helping you resolve issues with providers or your plan

    • Working with you to build your confidence and capacity to manage your supports independently over time

    A psychosocial recovery coach does everything a support coordinator does — but with a mental health-focused approach, for example:

    • Coaching you on building skills for daily life, self-management, and connecting with your community

    • Supporting you to navigate and engage with mental health services, the NDIS, and other systems

    • Helping you identify and work through barriers to achieving your goals

    • Working within the recovery framework set by the NDIS, which will be outlined in your support/recovery plan

    A note on the term "recovery"

    In clinical settings, the more literal definition is used — recovery as the elimination of symptoms. In the NDIA space, and other mental health services, recovery means:

    • Creating the best life that your capacity allows

    • Living with your symptoms, even as they ebb, flow and plateau

    • Improving your overall wellbeing

Fees & billing

  • My rates are set in line with the most recent NDIS pricing schedule, reviewed periodically (usually around the start of the new financial year). I charge the maximum rate as this reflects the costs involved in running an independent practice.

    I charge the same rate for NDIS and private clients. If cost is a barrier, please reach out anyway — even if you're not sure you can afford it right now, we might be able to find a way to make it work, rather than you going without support.

    VA services: $73.58/hr (higher on weeknights, weekends and public holidays)

    Support coordination: $100.14/hr (flat rate)

    Psychosocial recovery coaching: $110.44/hr (higher on weeknights, weekends and public holiays)

    • I use a time tracker, and only bill for the time I’ve used, right down to the minute.

    • I send invoices once a week, after work has been completed, in line with NDIS billing requirements.

    • Payment options are bank transfer, Stripe, or direct debit.

  • There's no hard minimum. If you have a job for me that takes a minute, e.g. putting something into your calendar, that’s absolutely fine.

    Time accumulates on a running tally, and this is billed once it reaches 30 minutes, or after one month, whichever comes first. So a few short tasks add up to one invoiced block, rather than each one being billed separately.

  • No — partly due to NDIS requirements, but I also prefer to charge for the exact amount of time spent on your tasks, to maximise your funding and give you full transparency on what I’ve been up to.

  • Firstly, I get it! If you’ve read my bio, you’ll know I can relate to the feeling of just being “lazy” or “unmotivated”. I also get the need to justify every cent and not be seen as bougie or frivolous. I also know the burnout that comes with letting both of those things rule your decision-making and frankly, it sucks. 

    I’m not here to sell you on Stardust specifically but I will ask you this: how is paying someone to take care of your life admin any different from paying Uber Eats to bring you food when your spoons are low? Is it any different to taking up a gym membership so you’re actually motivated to exercise? 

    There’s an argument to be made that people “should” be able to do all of those things without paying for them or paying someone else to do them. But honestly - it’s no one’s business how you spend your hard-earned dollars and as far as I’m concerned, anything that makes life easier is money well spent.

    Still not sure you can justify the cost? An initial chat will be completely free, and I’m always more than happy to work out a plan to fit just about any budget.

Privacy

  • In short, yep! My service agreement includes a privacy and confidentiality clause outlining what I do with your information during and after our work together, and I am bound by the Australian Privacy Principles as outlined in my privacy policy.

Something else?

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