FAQs

  • Nope, there's nothing rigid or locked in.

    We only bill you for the time we actually spend working on your stuff. You don’t need to pre-book a set number of hours or commit to anything in advance (unless you want to).

    Here’s how it works:

    • You can book in set times for things like body doubling or check-in calls

    • Or, you can just send us a task (e.g. “Can you find me a better phone plan?”) and tell us how many hours you'd like us to spend on it

    • We’ll check in if it looks like we’ll go over (e.g. “I’ve hit the 1-hour mark and haven’t quite found an answer yet – here’s my progress. Want me to keep going?”)

    • If it’s a big open-ended job, you can just say “Get it done!” and we’ll let you know how we’re tracking along the way

    We use a time-tracking platform called Harvest to log our hours and keep a record of what we’ve done in that time. Then we send out fortnightly invoices for the hours worked.

    There are:

    ❌ No minimums

    ❌ No retainers

    ❌ No surprise charges

    Just honest, flexible support — billed as we go.

  • I'm so glad you asked! Check out our blog post about the magic of body doubling.

  • If you are self or plan managed, absolutely! The line item we use will depend on the type of work we're doing together. We typically use Core funding (the same codes your support workers likely use)but in some situations we can use Capacity Building categories, such as

    • Skill Development and Training

    • Employment Support

    • Training for Parents/Carers

    • Assistance With Accommodation And Tenancy Obligations

    Please note that the CB line items may be billed at a higher rate due to complexity and skills required, but this is decided on a case-by-case basis, in consultation with you.

    If you are unsure or have further questions, please consult with your LAC, support coordinator or plan manager, or feel free to contact us.

  • Heck no! We’re all about meeting you where you’re comfortable. Some of our clients only communicate with us via email — and that’s perfectly okay. In fact, we’ve never seen some of our clients’ faces before, and it works just fine. We won’t even ask you why. We’re here to support you in the way that works best for you. No pressure, no forcing you into gross neurotypical norms, just support that fits your needs.

  • Please don’t feel like finances should stop you from reaching out. We understand how stressful life can get, and we want to make things as easy as possible.

    One option we offer is a retainer — this allows you to set up a small weekly payment, starting from just $67 per week (via direct debit), to access support when you need it most. It’s a flexible way to prioritise yourself without having to sacrifice something else.

    Our focus is on helping you reduce stress and feel more supported, not on making big profits. If you’re still unsure, let’s have a chat and figure out something that works for you.

  • Our services are all provided virtually, but we can help you find in-person support, too!

  • Honestly? Yeah, it sure does. And a lot of it is.

    We have wrestled with the idea of adding Support Coordination to our list of services for a while. But given the current climate within the NDIS we have decided against it for now.

    If you have a Support Coordinator, we will at times need to direct you back to them with certain things, e.g. sourcing support workers, to maintain some boundaries within our roles as VAs.

    However, we fully acknowledge that SC funding is becoming harder and harder to get (and keep!) and we are happy to fill some of the gap where possible if it means people get the support they need.

  • In short, yep! All of our service agreements include a privacy policy. We are also bound by the Australian Privacy Principles as outlined in our Privacy Policy.

  • Bold of you to assume we do! You know the old adage about the tradie whose house is never complete? Or the marriage counselor who’s been divorced three times? We can support others precisely because we know what it’s like not to have our life admin together, and because we are passionate about what we do and can have a level of objectivity we sometimes can’t have about our own stuff.

  • We would be happy to! When you book a free initial consultation, we’ll have a chat about why you have reached out for support - this is purely so we can tailor any action plans and support we provide to best suit your needs and your way of working.

    We are never going to ask anyone to prove or justify why they can’t (or don’t want to) handle their own life admin. We’re all just trying to get by as best we can and we would never judge anyone for seeking support, no matter the reason/s!

  • Firstly, we get it! If you’ve read our bio pages, you’ll know we can relate to the feeling of just being “lazy” or “unmotivated”. We also get the need to justify every cent and not be seen as bougie or frivolous. We also know the burn out that comes with letting both of those things rule your decision-making and frankly, it sucks.

    We are not here to sell you on Stardust specifically but we will ask you this: how is paying someone to take care of your life admin any different from paying Uber Eats to bring you some food? Or a personal trainer to push you to work out? Is it any different to taking up a gym membership so you’re actually motivated to exercise?

    There’s an argument to be made that people “should” be able to do all of those things without paying for them or paying someone else to do them. But honestly - it’s no one’s business how you spend your hard-earned dollars and as far as we are concerned, anything that makes life easier is money well spent.

    Still not sure you can justify the cost? An initial chat will be completely free, and we are always more than happy to develop action plans to fit just about any budget.